The standard lead time is 5 to 10 working days, depending on the audience criteria. For focus groups the lead time is also shaped by finding a common time slot. For on-location research in markets where the partner is further from participants, this may extend.
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We work with local partners in all key European markets — the Netherlands, Belgium, Germany, France, Spain, Italy, Poland, the United Kingdom and the Nordics. For other markets we assess feasibility per project.
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We ask participants to confirm twice, send a reminder email one day before the session and an SMS on the day itself.
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The first step is to use our extensive support base — most common issues can be resolved there. If the issue persists, you can reach us by phone on the day of the research and we'll do our best to help. If the participant still can't take part, we replace the session at no cost.
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We recommend using the User Sense platform. Our participants are already familiar with it for online research and automatically receive reminders. The platform is free to use when you book our participants.
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The standard lead time is around 5 to 10 working days, depending on the specific audience criteria. Broad B2C audiences typically sit at the shorter end of that range; specific B2B or niche profiles at the longer end.
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Seeing a white screen when starting a moderated session and working on a corporate network? Forward these instructions to your IT department to whitelist User Sense.
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Learn more about possible technical issues and solutions for sessions that are conducted on desktop devices.
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Learn more about possible technical issues and solutions for sessions that are conducted on mobile devices.
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Learn more about our policy for participants that are too late or do not show up.
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