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Self-recruited testers
6 entries | FAQ - Online Recruitment
We ask participants to confirm twice, send a reminder email one day before the session and an SMS on the day itself.
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The first step is to use our extensive support base — most common issues can be resolved there. If the issue persists, you can reach us by phone on the day of the research and we'll do our best to help. If the participant still can't take part, we replace the session at no cost.
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We recommend using the User Sense platform. Our participants are already familiar with it for online research and automatically receive reminders. The platform is free to use when you book our participants.
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The standard lead time is around 5 to 10 working days, depending on the specific audience criteria. Broad B2C audiences typically sit at the shorter end of that range; specific B2B or niche profiles at the longer end.
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You can invite self-recruited testers for interviews or user tests via our platform.
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